Communicating For Results
This seminar is aimed at solving real-world communication challenges by fostering an atmosphere of positive communication and trust, identifying the major barriers to effective communication and how to overcome them, developing communication strategies to use in difficult situations, improving listening skills, tapping into the power of non-verbal communication, and learning how to directly say what’s on your mind without damaging relationships.

Listening Under Pressure
Most people ordinarily listen at only 25% of their listening capacity and risk coming across as indifferent or uncaring, which makes others less communicative. Listening well is essential for business success. This seminar provides practical guidelines, specific skills and audio exercises to help participants learn the power of active and focused listening.

Moving From Conflict to Collaboration
This program focuses on how to form collaborative relationships between those who must work together to make decisions, share resources and resolve differences. We discuss: Types of Conflict, The Nature of Conflict, The Causes of Conflict, Conflict Resolution Styles, Conflict Resolution Skills and Techniques and Pro-Active Solutions to Prevent Conflict. This workshop will help you promote healthy and respectful work relationships and reap the benefits of diverse opinions.

Strategies for Working With Behavioral Style Differences 
The foundation of personal and professional success lies in understanding oneself and being aware of the impact of personal behavior on others. This program is based on the DiSC Classic 2.0 learning assessment. The DiSC instrument is a highly effective and very engaging methodology, which allows employees to clearly see the differences in how they communicate and relate, with a special focus on how adapting communication styles can create more value for them as individuals and for their teams.

Powerful PresentationSkills 
This seminar empowers participants to convey ideas clearly and with confidence.   We cover how to gear your communications to a particular audience and how to improve both formal presentations and spontaneous interactions. Participants assess and sharpen their speaking skills through videotape and specific, personalized feedback and evaluation from the instructor and colleagues.

World-Class Customer Service
Today’s economy demands that every employee take on the responsibility for delivering exceptional customer service. This training program teaches how to deliver world class customer service strategies to internal and external clients. This seminar is conducted in a creative, energetic manner which allows participants to explore customer service from both the customers’ and the service providers’ perspectives.

Preventing Sexual Harassment
United States Supreme Court decisions make it more important than ever for employers to take action to prevent sexual harassment. Having an anti-harassment policy is not enough: employee education and training programs are vital to the effort to avoid liability. This program clearly describes the laws and through the creative use of case studies, helps employees navigate the boundaries of appropriate conduct.

The Coach Approach to Leadership
Given the momentum of the executive coaching industry, every leader benefits from proficiency in the fundamentals of business coaching skills. This brand new program trains leaders to use coaching techniques in their work relationships and gain the advantages of bringing a coach approach to managing people. It teaches “state of the art” coaching competencies and equips leaders to build coaching into the management culture by creating an environment that fosters leadership development.

Doing What Matters: Successfully Managing Your Time & Your Energy
In times of change, employees may be asked to do more, do it faster and do it better. This program offers the perspective and specific skills and tools needed to enable employees to achieve peak productivity. We focus as much on managing energy for personal renewal as we do on time management techniques as the key to high performance.

Survival For the Fittest: Managing Your Professional Development
This cutting-edge program begins with a group training experience and is followed by expert and confidential individual coaching. It helps participants chart a course for success by assessing their accomplishments and development in a fresh and holistic way. We will apply concepts and techniques that underlie the ability to maximize potential at work and in life. Participants work on adapting to change, setting priorities, capitalizing on personal strengths, examining personal obstacles, identifying appropriate goals, and setting foundations to confidently handle the challenges of today’s changing workplace.

Participants should be ready to be honest, introspective and willing to explore ways to enhance career vitality by accessing their internal leader.

Successful Project Implementation
This seminar focuses on moving from a reactive to a proactive mode with regard to managing projects. We will identify critical issues associated with project-management stages, understand how to use appropriate tools in managing a project, and learn to overcome the communication challenges that can stand in the way of managing projects successfully. We will increase accountability and develop processes for measurement of success.

Creating a Group Culture for Success
This seminar is aimed at solving real-world communication challenges by sharpening awareness of the group cultures of particular groups within the organization and the group culture of the organization as a whole. We focus on Emotional Intelligence competencies such as self-awareness, empathy, social awareness and self-control. The program gives participants a new way of thinking about how they contribute to the group’s culture and what it means for getting work done with and through others.

Success Through Teamwork
This seminar is a fast-paced, interactive and experiential study of the high-performance team. It combines classroom training with more active, experiential activities. It is focused on the intact team; we accelerate and strengthen team identity and trust, promote open, clear lines of communication and aim to achieve a synergistic department. Participants learn to maximize the benefits of different behavioral styles. We do unusual experiential exercises that convincingly demonstrate how groups can accomplish more when they communicate skillfully and we conclude with a group coaching discussion of real-life issues that gives the team the momentum they need to turn their goals into reality.

Partnering With Your Manager
This program is designed for pairs of managers and their direct reports to attend together. We will concentrate on building the skills, trust and communication habits needed to more effectively partner to create a powerful team of two. The unusual format allows for practical conversations that have a meaningful impact on day-to-day operations.

Team Building for the New Team
In times of change, when everyone is asked to do more, do it faster and do it better, a new team is required to get into gear quickly. This program is designed to jump start the newly formed team by accelerating the processes of forming a team identity, defining a mission, and establishing open, clear lines of communication. Establish this foundation at the outset so you can get down to business more efficiently and effectively.